Continuous Evolution — Something Harder to Replicate

To start the day, I want to share why I believe the continuous improvement core value is so vital to organizational existence.

In our business journey, we often fall into the trap of believing that our current level of product and service differentiation is sufficient to captivate the vast market.

This belief, while seductive, overlooks a fundamental truth. What we create can often be replicated, especially by industry giants with more resources.

So, how do we carve out our unique space in this competitive world?

By differentiating something far more challenging for others to mimic: our selves. Let’s build a culture that hungers for continuous change.

One-time change may be achievable for many, but the will to continuously evolve is is what gives Starbond our competitive edge.

5 Drivers of Continuous Change

Lately, I’ve been thinking about the concept of change; how so many people want to change but struggle to.

I want to share the 5 most powerful drivers of change that I’ve used over these years to continuously change:

  1. Who you get up for in the morning
  2. Rather than your behavior, try reframing your identity
  3. Change your environment
  4. Decide to change now, thank yourself later
  5. Believe it’s possible

Your Who

Whether the person you get up for each day is yourself or your family, do it for them. 

To me, it’s my mom who has gotten up for me for over 30 years to cut hair at a hair salon for 12 hours a day, even while fighting through breast cancer. 

Try Identity

There’s a saying that goes “you are what you repeatedly do”. Isn’t there some truth to this? 

But that also means we can have many different identities. 

If you want to exercise and train, become an athlete. 

Don’t just run, be a runner. 

Although it took me many years of feeling “imposter syndrome”, I’ve “faked it til’ I made it” (sometimes 🌝)

Change your environment

You will be shocked to know how much your environment influences behavior

This concept is discussed in various books ranging from Atomic Habits to even Lean methodology’s ABC model. 

In summary, there are things in our environment that act as cues, triggers to decisions, actions, and positive or negative consequences

Decide to change now, thank yourself later

Sometimes, people let the idea of perfect change be the enemy of action. 

It’s okay to change now and not be perfect. 

But it’s important to make the decision and to change (for the better) sooner because this commitment that can be made in a matter seconds is what typically takes year.

It’s possible

Have faith that no matter how big and how new the change is, it’s possible. 

Entrepreneurial Organizations, Mindset, Values

Have you ever noticed that some organizations go out of their way to reach out to customers, learn more about them, while taking risks that they think (but are unsure of) would make the customers happy?

That’s because they are organizations that have certain values such as curiosity, customer-centricity, and continuous improvement.

That’s us. 

We’re entrepreneurial.

We don’t expect to be compensated when we add value.

We take pride in getting paid TO add value.

Efficiency of The Mind: Part 2 – Assumptions

The human mind is a super efficient system. 

In communication, implicit language creates these efficiencies. For example, slang, business jargon, the usage of various demonstrative pronouns, and more. 

Implicit communication with others  

The problem with implicit communication when applied externally (with others) is, our natural tendency to communicate efficiently makes it cognitively-straining to communicate in more explicit, specific, and univocal language. 

Implicit communication in our own minds

In our own minds, assumptions represent implicit communication. Our pre-existing information about the world around us form implicit and assumed beliefs about the world. We assume through mental shortcuts we call heuristics.

Often, due to tedious time or energy capacity constraints, we don’t invest enough personal resources to bring these hidden assumptions to light for proper scrutiny. 

When we are able to put these assumptions and beliefs on paper, we’re able to see the subconscious and semi-subconscious thoughts that were floating in the back of our minds, which ultimately allows us to effectively calibrate these thoughts. 

Understanding the fundamental elements of continuous improvement success

What does it mean to continuously improve?

It means to endlessly get better and get closer towards one’s goals. 

How does one continuously get better and closer towards one’s goals? 

By endlessly changing to makes things more effective and efficient

How do we continuously change to make things more effective and efficient?

We endlessly find ways to increase the process throughput while increasing the output’s quality

How do we do that? 

By endlessly working on our form (process), making tweaks from new knowledge gained and feedback gained and high repetition of practice

How do we do that? 

Become professionals that value consistency, have a high ceiling for growth, curiosity to understand what makes things tick, growth mindset, research mindset, heightened perception of high quality output, immediate changes towards improvement, and an increased sense of fulfillment, pride, and self-confidence that motivates the individual from each improvement made

How do we do that? 

A desire to achieve mastery of anything we touch, which sparks the uncontainable hunger to improve. 

How do we do that? 

Commitment.

What are we exactly buying with college tuition dollars? 

Products and services.

The Product

Degrees and Certifications – Degrees and certifications act as “social proof” that as students, we invested the spent to learn a particular subject. But, degrees and certifications don’t act as proof for how much someone actually learned, retained, and are able to apply.

The Service

Preparation of Information – we pay professors organize and structure learning material.

Communication of Information – we pay professors to articulate the learn material in such a way that it is digestible.

Persuasion – we pay professors to persuade us that the information that teach us is important.

Accountability – we pay professors to grade our learning performance through Key Performance Indicators; attendance, participation, quality reports of what we learned.

Stress, Pressure, Consequences – we pay professors to give us stress and to pressure us to perform better.

What does it mean to be smart?

People like to feel smart. I do.  You probably do too. 

But why?
Feeling smart is pleasurable.
It makes us feel more valuable and important. 
It makes us feel right. 

Feeling wrong makes us feel terrible and it’s likely the source of angry arguments at dinner parties and on social media. 

Feeling smart gives us pride; for the work that we do and the effort invested into becoming more educated. 
Feeling smart motivates us to want to feel smart again. 

But, what does it actually mean to BE smart?
How does one go beyond their delusional perceptions of just feeling smart?
What is the public perception of smart?
Is there a gap between public perception and objective “smartness”? (Is that even a word??)

Is a smart individual an educated person who can recite what they learned?
Is a smart individual someone who has a degree at a high paying job?
Is a smart individual someone who is skilled at their job?
Is a smart individual someone who is successful at achieving their goals?

What does “smart” mean?

Dictionary.com’s definition of smart is “having or showing a quick-witted intelligence”.
But I think the public perception of smart is more closely related to “intelligence”.
Intelligence is defined as “the ability to acquire and apply knowledge and skills.”

For someone to be highly intelligent and considered “smart”, that person should be able to acquire and apply knowledge and skills in such a way that makes them successful at achieving a particular objective. 

Therefore, I will break down intelligence into 3 categories: 

  1. Knowledge – foundational data and informational inputs
  2. Application – ability to process and apply those inputs
  3. Achievement – ability to successfully execute inputs to achieve a desired objective

One cannot achieve success without application of knowledge, and application of knowledge is impossible without actual knowledge itself.

Knowledge = Data

In our modern age, to acquire knowledge is not that difficult. We have so much data about the world; thanks to Google. But having data alone isn’t enough. The data must be accurate.

But for data to be accurate, due diligence is needed. For due diligence, we need questions; for questions, curiosity; and for curiosity, healthy self-doubt; and for healthy self-doubt, humility.

The challenge that we often face when confirming actual knowledge (aka “accurate data”) is our conviction for our perception of knowledge is just as strong as having actual knowledge. So this perception often causes us to mistake perceived knowledge from actual knowedge.

Application = Processing

To apply knowledge, we use a combination of heuristics (mental shortcuts) and logic.
I see logic as a effective, validated, and standardized form of a heuristic.

As much as wrong inputs lead to wrong outputs, we can have the right inputs and wrong logic and get wrong outputs.

Imagine us doing a math problem on a calculator:
• 2578 – 372 = 2206
• We input the first 2578 correctly, accidentally press the plus key instead of minus, and input the 372 correctly.
• Our computation ends up being 2578 + 372 which gives us 2950.

The inputs were correct, but the processing logic was incorrect.

Similarly in real life, when we apply the knowledge we have, the process in which we apply the knowledge should be refined and accurate for successful execution.

Achievement = Desired Result

With accurate inputs and processing, we achieve a result.
But that’s not where it ends.
It’s not that easy.

If it was, would life be any fun and fulfilling?

We need consistent achievement of results to achieve a larger objective.

Think about it like this:

Desired result x Number of repetitions = Achievement of Objective

Master Your Personal Resources to Successfully Manage Resources of Larger Scale

To successfully manage a company’s resources (e.g. time, financial, physical, technological, human resources), you must first learn to master and understand the value of your personal resources.

To understand what “value” is, understand the fundamental resources of human life. Think about the various resources available to us that are finite and/or scarce.

What are some examples of personal resources? Time, energy, money, relationships with family and friends. 

Time is a limited resource, therefore qualities that save time such as speed and productivity are generally valuable. What time-conscious activities do you practice in your daily life? What habits do you practice that make you faster or more productive? 

Energy is also a finite resource and there are different types of energies—physical, mental, emotional, spiritual. The amount of energy one can generate and apply is a reflection of one’s strength, health, or ability to preserve energy. In most cases, a physically stronger individual can lift heavier weights; and a physically healthier individual recovers faster and has better endurance than a less healthy one. A mentally stronger individual has better focus, self-control, and will power than a mentally weaker person. An emotionally stronger individual is more optimistic and positive, and has a greater capacity for love and forgiveness. What habits do you practice that give you more physical, mental, emotional, or spiritual energy?

We all know too well that money is a finite resource. A leaking water bucket represents how money is managed by most people. When we earn money, we fill the water bucket, and when we spend money, the water flows out of the bucket from a hole at the bottom. How well we can manage money represents how large or small of a hole our personal water buckets have. The rate at which our personal money flows out can be considered as a personal financial “churn rate”. In business, “churn rate” means the rate at which a customer stops being a customer. What habits do you practice that save you or make you more money?

What does sharing mean in life?

This thing they call life is a shared existence. 

We are all roommates that share space on the planet Earth.

Earth is a giant space that contains smaller spaces with even smaller spaces inside. Kind of like a box inside of a box inside of a box.

Earth is divided into continents; continents into countries; countries into states/provinces; states/provinces into cities; cities into towns; towns into infrastructures (such as buildings, homes, roads); and buildings, homes, roads into smaller spaces such as rooms, and parking spaces. 

Think about the room we are currently in right now. This room is one the smallest simplified space. We’re roommates.

As roommates, we must co-exist. We have interconnected responsibilities.